Why is there a charge on my card?

If you have no concern with the charge to your card account, we will assist you in any way to help retrieve all the information about the charges. Use our toll-free numbers to get immediate help regarding any issue.

Billing questions

Welcome to the customer support

100$ Security Guarantee

All the transactions are completely secure.

100% Money Back Guarantee

You can request a refund once you are not satisfied with our products.

100% Safety Guarantee

Any personal information you provide is totally safe with us.

Call us on one of our toll-free phone numbers

1 (800) 986-6819

Billing Questions

Why was my payment declined ?

To find out why your payment was declined, please call our operators at 1 (800) 986-6819 – they will be happy to help you upgrade online with a discount and provide you with all the necessary information.

Can I pay without a card ?

Press 'Upgrade Now' to view all the subscription methods we offer at the moment for your location, call our hotline, and our managers will assist you with making a payment. If you don't have a bank card or you don't want to use yours, you can visit any local participating merchant (banks, grocery or specialty stores, etc.) or find an online source and purchase a gift/prepaid card. We accept Visa, MasterCard, etc.

Refund request

Please fill in the information:
- Date and amount of transaction
- First 6 and last 4 digits of the card that was charged
- Reason for your refund request

How to make a payment

Press 'Upgrade Now' to view all the payment methods we offer at the moment for your location, or alternatively call our hotline 1 (800) 986-6819 and our managers will assist you with making a payment.

Can I use the site for free?

Free (non-paid) Membership allows you to use basic site functionalities such as registering and completing your profile, uploading your photos, updating your profile settings, liking other users’ profiles, and using the local search function.
Full (paid) Membership gives you access to all aspects of the site, including all upcoming advantages. Users with Full Membership can send unlimited chat messages to any number of users, view all profiles in search results, view other users' photos in full size, and more.

Repeat billing cancellation

1. Press your avatar.
2. Choose 'My Settings' from the drop-down menu.
3. Press the 'Billing History' button at the bottom of the page.
4. Press the 'Deactivate Subscription' button on the Billing History page.
5. Follow further instructions.